1. Are you a trading company or a factory? Do you have after-sales service? How long is the warranty period? So what technical support is provided? What if the parts are broken?

– Yes, we are a manufacturer dedicated to researching environmental testing and temperature and humidity test solutions in scientific research, medicine, industry and other fields. Every test machine in our factory comes with a 12 month warranty. If the machine is not working, you can email us and we will try our best to find the problem via email or video chat if necessary. Once the problem is confirmed, send new parts and guide repairs remotely.

2. How long is the shipping period/delivery time after confirming the order

- If there is no stock, usually the delivery time is 15-25 working days after you deposit the receipt. If you have an urgent need, we will consider making special arrangements for you.

3. Do you have customized service? Can I put my logo on the machine?

- of course. Not only can we use standard test chambers, but we can also customize them. machine according to your requirements. We can put the custom logo on the machine.

4. About the quality of the product? How to ensure product quality？

– Each batch of spare parts is put into storage after quality random inspection, and each product is tested by a national authoritative third-party inspection agency before leaving the factory. The factory itself has complete testing procedures, can provide raw data, and can also choose third-party measurement.

5. What is the product packaging and transportation solution, will it be damaged?

– Our standard export plywood boxes use plastic film to prevent rust and protect their foam corners during long-term delivery.